ND must approve all returns for any reason. Call customer service at 409.392.0066 or via email to obtain a Return Material Authorization (RMA) number. All ND Products, except special orders, may be returned within thirty (30) days of shipment, unless otherwise stated on the Quote Sheet, Packing Slip, or Invoice.
- RMA approved and returned in < 30 days from date of shipments
- 100% credit is issued upon return inspection of product.
- If product is returned and product has been damaged.
- Customer is charged full value.
- RMA approved and product returned > 30 days.
- If > 30 days < 60 days, 10% restocking fee charged.
- If >60+ days late, non-returnable.
In the case of all approved returns, Customer must ship the product(s) at Customer’s risk and expense to ND in the original packaging, prepaid and insured, with the RMA number clearly marked on the packaging to:
Attn: RMA Department
894A Faulstich Court
San Jose, CA 95112
On Optical Transceivers, with failure of product, ND will advance ship a return product with prior authorization approved (RMA). Credit will be applied once faulty product is returned back to ND within 45 days.